Critical Support
Ensures your product stays up & running
You have peace of mind that your product is kept running and is secure / We ensure the general operation of the product and deal with critical issues and security updates.
Does not include: feature implementation, non-critical bug fixes
Example cost for an average iOS or Rails app: £250/month+vat
(normally calculated at 25% of the project development cost per year)
What you get
- Monitoring your product and keeping it running (using Pingdom or similar)
- Security upgrades
- 12 hour response time for critical issues of reporting
- Commitment to resolving critical issues fast
- Small tweaks (under 1 hour long) time allowing
Product Care Support
All of Critical Support + Dedicated time improving your product
You see your product improving over time / We proactively find and improve sub-standard areas.
Does not include: medium or large features and changes
Example cost for an average iOS or Rails app: £800/month+vat
What you get
Hosting
For most projects, we're more than happy to take on hosting and operations responsibility. We have lots of experience in doing this and ensure it is set up reliably and to allow for scaling in the future. We use the best cloud services to host all of our software.
We can give you a monthly cost based on your requirement. The Critical Product Support plan will automatically be included in this plan but we always recommend our Product Care package for a more effective product long term.
Not for you?
The alternative to the above plans is to request fixes as they come up. We will schedule them in and fix them in time. This applies to urgent as well as non-urgent issues. Of course, we will do what we can for urgent issues but there are no timing guarantees.